{"id":976,"date":"2026-06-30T18:01:01","date_gmt":"2026-06-30T18:01:01","guid":{"rendered":"https:\/\/www.rsim.com\/us\/?post_type=news&p=976"},"modified":"2026-06-30T18:01:01","modified_gmt":"2026-06-30T18:01:01","slug":"how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am","status":"publish","type":"news","link":"https:\/\/www.rsim.com\/us\/news\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\/","title":{"rendered":"How a Connected Care Provider Stayed Online During a Live Network Outage, and Why It’s a Wake-Up Call for the Industry"},"content":{"rendered":"\r\n
\r\n
\r\n
\r\n
\r\n

It was 1 a.m. when a 92-year-old woman, living alone with several health conditions, pressed her medical alert pendant. She needed someone to answer, and she needed it fast.<\/p>\n

The call reached the monitoring center right away. Operators worked through standard safeguarding steps and confirmed she was safe before closing out the call. On paper, it was a routine night. Nothing about the interaction suggested anything had gone wrong.<\/p>\n

Except something had. Behind the scenes, the carrier network her device relied on was in the middle of a two-hour outage. Under normal circumstances, a device tethered to a single network core could have gone dark at exactly the wrong moment, leaving a vulnerable person unable to reach help when she needed it most.<\/p>\n

That’s not what happened here. Her connected care device, deployed by UK telecare provider Nottingham on Call as part of a wider digital rollout across more than 800 units, was equipped with rSIM. rSIM is a resilient SIM technology built to monitor two independent carrier networks at once. The second it picked up instability on the primary network, it switched to the backup, automatically and without a hitch. No dropped call, no delay, no one had to lift a finger.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\n\n\r\n

\r\n
\r\n
\r\n
\r\n

That’s the bar connected care technology has to clear. Not whether it works on a good day, but whether it holds up the one night the network doesn’t.<\/p>\n

Max Stevens, Head of Telecare IoT at CSL, has seen this play out more than once: “This is a strong example of the true value that rSIM delivers. It is making a tangible difference by adding another layer of resilience where it matters most: in people’s homes and lives. We are increasingly hearing real-life stories where resilient connectivity has helped keep vulnerable individuals connected to support at critical moments.”<\/p>\n

It’s a problem that goes well beyond one provider or one outage. Carrier outages happen more often than most people realize, and for organizations running safety-critical devices, a single point of failure is a liability they can’t afford. rSIM is already protecting more than 60,000 connected devices in the field, each one running the same dual-network failover that kept this call connected.<\/p>\n

For any organization deploying medical alert systems, remote monitoring, or other safety-critical IoT devices, the takeaway is straightforward. Reliable connectivity can’t depend on a single network working perfectly all the time. It has to be built to keep working when that network fails.<\/p>\n

That’s exactly what happened at 1 a.m. on an ordinary night. The network went down. The call still got through.<\/p>\n

 <\/p>\n

\r\n \r\n Read the full Careium case study <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":977,"parent":0,"menu_order":0,"template":"","class_list":["post-976","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nHow Resilient SIM Technology Kept a Critical Alert Connected During a Live Network Outage | rSIM<\/title>\n<meta name=\"description\" content=\"A 92-year-old pressed her medical alert pendant during a two-hour network outage nobody saw coming. Here's how dual-network SIM technology kept the call connected, and what it means for connected care providers across the US.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How a Connected Care Provider Stayed Online During a Live Network Outage, and Why It's a Wake-Up Call for the Industry\" \/>\n<meta property=\"og:description\" content=\"A 92-year-old pressed her medical alert pendant during a two-hour network outage nobody saw coming. Here's how dual-network SIM technology kept the call connected, and what it means for connected care providers across the US.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rsim.com\/us\/news\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\/\" \/>\n<meta property=\"og:site_name\" content=\"rSIM US\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rsim.com\/us\/wp-content\/uploads\/sites\/4\/2026\/06\/Careium-Story-.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"622\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/news\\\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\\\/\",\"url\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/news\\\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\\\/\",\"name\":\"How Resilient SIM Technology Kept a Critical Alert Connected During a Live Network Outage | rSIM\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/news\\\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/news\\\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2026\\\/06\\\/Careium-Story-.gif\",\"datePublished\":\"2026-06-30T18:01:01+00:00\",\"description\":\"A 92-year-old pressed her medical alert pendant during a two-hour network outage nobody saw coming. Here's how dual-network SIM technology kept the call connected, and what it means for connected care providers across the US.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/news\\\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.rsim.com\\\/us\\\/news\\\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/news\\\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2026\\\/06\\\/Careium-Story-.gif\",\"contentUrl\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2026\\\/06\\\/Careium-Story-.gif\",\"width\":1600,\"height\":622},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/news\\\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How a Connected Care Provider Stayed Online During a Live Network Outage, and Why It’s a Wake-Up Call for the Industry\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/#website\",\"url\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/\",\"name\":\"rSIM US\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.rsim.com\\\/us\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How Resilient SIM Technology Kept a Critical Alert Connected During a Live Network Outage | rSIM","description":"A 92-year-old pressed her medical alert pendant during a two-hour network outage nobody saw coming. Here's how dual-network SIM technology kept the call connected, and what it means for connected care providers across the US.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"How a Connected Care Provider Stayed Online During a Live Network Outage, and Why It's a Wake-Up Call for the Industry","og_description":"A 92-year-old pressed her medical alert pendant during a two-hour network outage nobody saw coming. Here's how dual-network SIM technology kept the call connected, and what it means for connected care providers across the US.","og_url":"https:\/\/www.rsim.com\/us\/news\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\/","og_site_name":"rSIM US","og_image":[{"width":1600,"height":622,"url":"https:\/\/www.rsim.com\/us\/wp-content\/uploads\/sites\/4\/2026\/06\/Careium-Story-.gif","type":"image\/gif"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.rsim.com\/us\/news\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\/","url":"https:\/\/www.rsim.com\/us\/news\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\/","name":"How Resilient SIM Technology Kept a Critical Alert Connected During a Live Network Outage | rSIM","isPartOf":{"@id":"https:\/\/www.rsim.com\/us\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.rsim.com\/us\/news\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\/#primaryimage"},"image":{"@id":"https:\/\/www.rsim.com\/us\/news\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\/#primaryimage"},"thumbnailUrl":"https:\/\/www.rsim.com\/us\/wp-content\/uploads\/sites\/4\/2026\/06\/Careium-Story-.gif","datePublished":"2026-06-30T18:01:01+00:00","description":"A 92-year-old pressed her medical alert pendant during a two-hour network outage nobody saw coming. Here's how dual-network SIM technology kept the call connected, and what it means for connected care providers across the US.","breadcrumb":{"@id":"https:\/\/www.rsim.com\/us\/news\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rsim.com\/us\/news\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.rsim.com\/us\/news\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\/#primaryimage","url":"https:\/\/www.rsim.com\/us\/wp-content\/uploads\/sites\/4\/2026\/06\/Careium-Story-.gif","contentUrl":"https:\/\/www.rsim.com\/us\/wp-content\/uploads\/sites\/4\/2026\/06\/Careium-Story-.gif","width":1600,"height":622},{"@type":"BreadcrumbList","@id":"https:\/\/www.rsim.com\/us\/news\/how-a-telecare-service-stayed-connected-during-a-major-network-outage-and-what-it-meant-for-a-92-year-old-alone-at-1am\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.rsim.com\/us\/"},{"@type":"ListItem","position":2,"name":"How a Connected Care Provider Stayed Online During a Live Network Outage, and Why It’s a Wake-Up Call for the Industry"}]},{"@type":"WebSite","@id":"https:\/\/www.rsim.com\/us\/#website","url":"https:\/\/www.rsim.com\/us\/","name":"rSIM US","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rsim.com\/us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.rsim.com\/us\/wp-json\/wp\/v2\/news\/976","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rsim.com\/us\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/www.rsim.com\/us\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.rsim.com\/us\/wp-json\/wp\/v2\/media\/977"}],"wp:attachment":[{"href":"https:\/\/www.rsim.com\/us\/wp-json\/wp\/v2\/media?parent=976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}