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Below are questions you may have about E-Delivery. You may scroll down the page or click on the topic to jump to that section.
- Does electronic delivery automatically replace paper?
- Do I need a password or Personal Identification Number (PIN) to view a prospectus? To view my statement?
- Why do I need a PIN?
- Can I cancel electronic delivery anytime if I don't like it? How?
- Can I get some documents electronically and continue to get others in paper?
- Now that you have my e-mail address, will you send me marketing messages?
- Will my e-mail address be given or shared with others?
- When will I start to receive my documents online?
- Do I need any special software?
- Can I download and/or print documents?
- How can I be sure that my personal documents are confidential, secure and absolutely private?
1. Does electronic delivery automatically replace paper?
Yes. We discontinue your paper mailing(s) of statements and/or fund documents once if you have given us consent to do so. You can cancel electronic delivery any time and revert to paper document delivery. Just log on to your account on our Web site and click the E-Delivery button. Follow the instructions for changing your electronic delivery options.
2. Do I need a password or Personal Identification Number (PIN) to view a prospectus? To view my statement?
No. You will not need a password or PIN to view a prospectus, annual report or any other Fund documents on our Web site. You may also download and print any of these documents.
Yes, you will need a password or PIN to view your account statement. If you do not already have a PIN, follow the instructions on the Web site to obtain one.
3. Why do I need a PIN?
A PIN enables secure access to your personal account information. Only you should know your PIN. Never disclose it to anyone. No one at the firm will ever ask you for your PIN.
4. Can I cancel electronic delivery anytime if I don't like it? How?
You can cancel electronic delivery any time and revert to paper document delivery. Just log on to your account on our Web site and click the E-Delivery button. Follow the instructions for changing your electronic delivery options.
5. Can I get some documents electronically and continue to get others in paper?
You choose which documents (annual reports and/or statements) you want us to deliver electronically and which documents you want mailed. All other correspondence will continue to be delivered via regular mail.
6. Now that you have my e-mail address, will you send me marketing messages?
We will use your e-mail address to send you only the information you requested. From time to time, we may tell you how you can access other information that may be of interest to you.
7. Will my e-mail address be given or shared with others?
No. Our electronic delivery service is confidential and exclusive. Your contact information is maintained solely for our own communication purposes, and it will not be sold or shared with any external organization. Please read our privacy policy (url link) for more information.
8. When will I start to receive my documents online?
Either the next quarter-end statement or next fund document mailing (whichever is scheduled first) will be the first document available. Once the document is available we will send you an e-mail notification with a hyperlink to view it.
9. Do I need any special software?
To provide maximum security, My Account requires a browser that supports 128-bit encryption. Your browser may already meet this requirement if you are using Netscape 4.74 or newer or Internet Explorer 5.5 or newer. For complete instructions on establishing a PIN or checking your browser, please go to the My Account Features and Information section.
10. Can I download and/or print documents?
Most documents can be downloaded, saved and/or printed.
11. How can I be sure that my personal documents are confidential, secure and absolutely private?
The e-mail notifications of documents posted and ready for access are transmitted by standard Internet e-mail. The notifications do not contain sensitive or confidential customer information such as account numbers or specifics about transactions. The hyperlinks that are included in the e-mail will take you to a secure site with firewall protection where access requires an account number or ID and a password or PIN.
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